Effective Date: 16 October 2024

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At Swell Sport, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You have 30 days from the date of receiving your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards.

• Downloadable software products.

• Items on sale or clearance.

3. How to Request a Return

To initiate a return, please contact us at support@swellsport.com.au with your order number and reason for the return. Once your return request is approved, we will provide instructions on how to send your item back to us.

Return Address:
Swell Sport
1/137 Fitzroy Road, Rivervale, WA, 6103

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at support@swellsport.com.au.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@swellsport.com.au and send your item to our return address.

7. Shipping Costs

You will be responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise specified.

8. Damaged or Defective Items

If you receive a product that is defective or damaged, please contact us immediately at support@swellsport.com.au with photos and a description of the issue. We will arrange a replacement or refund, as applicable.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of the Site after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about our Refund Policy, please contact us.