Shipping Policy

1. Order Processing and Manufacturing

Swell Sport operates on a built-to-order pre-order system, ensuring every product meets the highest standards of quality and performance. Once an order is placed, it enters our manufacturing queue, which typically takes 2 weeks. Each product is crafted with precision to guarantee durability and reliability.

2. Free Shipping and Delivery Timeframes

We offer free shipping on all orders. Once manufacturing is complete, your order will be dispatched for delivery. Our standard shipping timeframe is approximately 4 weeks, depending on location and carrier availability. Due to the high volume of orders we receive, shipping times may vary slightly, but we are committed to dispatching all orders as efficiently as possible. If there are any significant delays, our team will provide updates.

3. Shipping Locations

We currently ship to Australia and New Zealand. For international shipments outside of these regions, please contact our team to discuss available shipping options.

4. Tracking and Delivery Updates

Once your order has been shipped, you will receive a tracking number via email to monitor its progress. Our team closely tracks all shipments and will communicate any unexpected changes to your estimated delivery date.

5. Changes or Cancellations

Due to the built-to-order nature of our products, changes or cancellations must be requested within 24 hours of placing an order. Once manufacturing has commenced, modifications may not be possible.

6. Delays and Unforeseen Circumstances

While we aim to meet all estimated timeframes, factors such as high demand, supply chain disruptions, customs processing, or carrier delays may impact shipping times. We appreciate your patience and will keep you informed of any changes.

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and arrange for a replacement or suitable resolution.

For any further shipping-related enquiries, please contact us at info@swellsport.com.au.