Ice Baths & Hot tubs

How do I set up my Swell Ice Bath or Hot Tub?

Setting up your Swell Ice Bath or Hot Tub is simple. Follow the step-by-step guide in your owner's manual. Ensure all connections are secure, use plumber’s tape on all connections, and fill your bath with fresh water before powering on the system. Always check for leaks before your first session.

The time required to chill or heat the water depends on factors like the ambient temperature and the starting water temperature. Our chiller efficiently adjusts the water temperature, typically lowering it to 3°C in around two hours or heating it to 42°C in about an hour and a half. For the best performance, start with water closer to your desired temperature and keep the lid on when not in use.

Yes, our chiller unit does both hot and cold. Making it a year round winner.

Rinse the steel and paper filters regularly with clean water. If you notice reduced water flow, wash the steel filter thoroughly and swap out the paper filter if needed.

It depends on usage, but generally every 2-4 weeks. Keeping the lid on and cleaning the filters in the chiller helps the water stay clean longer.

No, additives like chlorine or other chemicals will damage the chiller and void the warranty. Only use clean fresh water.

Apply an oil like linseed or teak oil every 3-6 months to keep the wood in good condition.

Our Nordic Twin is designed for more than one person, making it perfect for shared use. Our other ice baths are built for single-person recovery to ensure the best performance and comfort.

The ozone system keeps the water clean by breaking down bacteria and reducing the need for chemicals.

Check the manual for troubleshooting steps. If the problem continues, contact us for support.

Running your ice bath costs $0.35 per hour.

PAYMENT & WARRANTY

How do I secure my pre-order?

By placing your order, we’ll reserve your unit. Pre-orders are secured once payment is processed.

Yes, a 50% deposit is required to hold your pre-order. The remaining balance is due before shipping.

We accept all major credit and debit cards, PayPal, and bank transfers.

Yes, we offer flexible payment plans through third-party providers. You can see our partners at the checkout.

Cancellations before shipping may be eligible for a refund minus processing fees. Once shipped, refunds are only available under our return policy. Contact us as soon as possible for assistance.

Shipping

How long does it take to receive my order?

Orders take about 2 weeks to manufacture and roughly 4 weeks to ship. Expect around 6 weeks for delivery.

Our cedar wood ice baths come fully assembled and ready to use. Our inflatable ice baths just need to be inflated using the pump provided.

Once your order ships, you’ll receive a tracking number via email. Use this to track your delivery status.

Electrical

Are your ice baths compliant with Australian and New Zealand electrical standards?

Yes, our ice bath chillers meet all Australian and New Zealand electrical safety standards. They are fully RCM-certified and registered on the national equipment database. With both co-founders being electricians, we take compliance and safety seriously to ensure our chillers meet the highest standards.

No, our ice bath chiller is designed for easy setup and plugs into a standard outlet.

Yes, our chiller is built to run on a standard household power outlet. Just plug it in, and you’re good to go.

Our chiller unit comes with an inbuilt RCD (Residual Current Device) for safety. With both co-founders being electricians, we’ve made sure this is top-notch.

Always keep electrical components dry and avoid using extension cords.

We don’t recommend using extension cords, as they can cause voltage drops. Always plug your chiller directly into a wall socket.

If your chiller isn’t powering on or trips the safety switch, check the power source, reset the RCD, and inspect the plug. If problems persist, get in touch with us.

Yes, but make sure it’s a stable power source to run the chiller efficiently. Low-quality generators can cause power fluctuations, which will affect performance.

Plumbing

Do I need a plumber to install my ice bath?

No, our ice baths are designed for easy setup and don’t require a plumber.

Our cedar wood ice baths come with a built-in drain, allowing you to attach a hose or let the water flow out naturally. For our inflatable ice baths, simply disconnect the chiller and open the valve to drain the water.

Yes, you can use the ice bath without a chiller by manually adding ice or using cold water from a tap. The chiller just makes temperature control much easier.

No plumbing work is needed. The chiller connects with quick-fit hoses, making it easy to set up and move when needed.