Swell Sport · Practical guide

What to do when sauna drawings and manuals disagree

When a sauna drawing and manual conflict, hold the affected work and log the discrepancy. Do not average dimensions, choose the easiest instruction or assume the newest-looking file automatically applies to the equipment delivered.

Swell Cedar Cube 2 in a home setting.

Capture both instructions exactly

Create a discrepancy entry with the cabin, heater and controller identifiers; document titles; revision dates; page or figure numbers; and the two conflicting passages or dimensions. Attach the files, not just cropped screenshots with no context. Describe what decision is blocked, such as a layout approval or an installer’s next step, without proposing an improvised technical solution.

Add who found the conflict, when it was found and which contractors received the notice. Keep observations neutral: “drawing A shows this; manual B states that.” A useful log makes the issue reproducible for the supplier rather than burying it in a long message about the whole project.

Check applicability before choosing authority

Start with the equipment identification: does each document cover the exact supplied model, package and market? Then ask who issued it and whether the revision is confirmed current for this order. A general sales diagram, another model’s assembly video and an exact equipment manual are different kinds of evidence. That distinction helps frame the enquiry; it does not let the homeowner resolve a technical conflict alone.

Ask the supplier to confirm the applicable cabin documents and the relevant equipment specialist to address heater or control instructions. Have the installer review the proposed resolution against the actual installation. If instructions cannot be reconciled, keep the affected task on hold. Do not create a hybrid arrangement by selecting convenient parts of different documents.

Request a written resolution with a clear scope

Use this request: “Please confirm which instruction applies to [equipment/order], explain the conflict between [references], and provide a corrected document or written clarification identifying the exact affected step. Please state whether any completed work needs review.” Record the response author and reference, then send it to every contractor whose scope is affected.

Electrical decisions remain with the appropriate professional. In Victoria, electrical installation work must be arranged through a registered electrical contractor. ^[1] A supplier email resolving a document question is not the owner’s licence to alter wiring, sensor positions or safety devices. Keep technical acceptance and administrative document control distinct.

Close the issue without erasing it

Imagine the order changed controller package but the earlier document pack remained in the shared folder. After the supplier confirms the applicable instructions and the installer reviews them, mark the earlier pack superseded. Add the resolution reference to the issue log and update the current attachment index. Do not simply delete the conflicting document and leave other contractors holding their copies.

Use closure fields for confirmed document, affected work reviewed, recipient acknowledgement and remaining action. If the response is only verbal, request a written summary before relying on it for the blocked decision. The final record should explain why work resumed, not merely show a green tick next to “manual issue”.